ALERT: Fake Product warning

Counterfeit and unofficial PXG products are being found on websites, internet auction sites, and unauthorized retail shops.

PXG aggressively pursues those who engage in illegal creation and/or distribution of counterfeit and unauthorized products. When found, we will use the full extent of the law to prosecute those involved.

How can I be sure I’m buying authentic PXG products?

The only way to be certain is to buy direct from PXG or through an authorized dealer. Our products are sold only through PXG Master Fitters and PXG Fitting Specialists, high-end custom club fitters, and upscale golf courses and pro shops. New, authentic PXG products would not be sold on auction websites, at “big box” stores, discounters, or flea markets. Buying from these entities comes with a higher likelihood that you are purchasing fake PXG product.

How can I ensure I’m buying from an authorized dealer?

If you are concerned about the legitimacy of a seller of PXG product, please call PXG Player Support at 1.844.PLAY.PXG. We will quickly verify the seller to give you piece of mind.

How can I spot a fake product?

  1. Are you purchasing from an authorized PXG dealer?
    To ensure the products you plan to buy are authentic PXG products, please purchase from an authorized PXG dealer. To find out if a seller is an authorized PXG dealer please call PXG Player Support at 1.844.PLAY.PXG.

  2. Are you buying PXG golf clubs online?
    PXG putters can be purchased online but only from PXG.com. If any other PXG golf clubs are being offered on any other website, we cannot ensure the authenticity of the golf clubs.

  3. Does the price seem too good to be true?
    Then it probably is. PXG doesn’t offer discounts on its products. Any product you find that is well below other sources could be unauthorized or counterfeit product.

 

I think I bought fake PXG product, what can I do?

Ultimately, it’s up to you to decide what’s in your best interest.

Here are a few things to consider:

  • Contact the seller immediately.
  • If you paid with a credit card, call to dispute the charges.
  • If you paid via PayPal service, file a claim with PayPal.
  • If you purchased from an online auction or similar type of website, report the seller to the website and review their policies to explore your options.
  • Report the incident to PXG. We cannot reimburse you for your purchase of unauthorized product but knowing your story will help us stop this practice. Email alert@pxg.com to report what you believe to be an unauthorized PXG product.

PXG is also a partner with The U.S. Golf Manufacturers Anti-Counterfeiting Working Group. To find out more about their efforts to stop the production, distribution, and sale of “fake” golf equipment, visit their website at http://keepgolfreal.com.

Don’t settle for imitations. Make sure you’re buying the real deal.